MANAGED PRINT FROM A TO YOU.

It Starts With You.

It Ends With Us.

How We’re Different Makes All The Difference.

Size up the programs most managed print service companies offer and you’ll discover they’re pretty much the same. Not so with the Circle. We offer very distinct differences.

We believe these differences give you flexibility, freedom, choice as well as clarity and reliability. Take a look to see how significant these differences are.

Multi-year contracts are the mainstay of many managed print service companies. But what if you discover after a few months that you’re not satisfied. At the Circle, we have month-tomonth agreements which you can opt out of at any time. As a matter of fact, everyone of our long-term clients (up to 10 years or more) has a 30-day out clause. Not that we want you to leave. It just means that we have to work that much harder to keep your business. All of which is a testament to how seriously we take our commitment to you.

Quality service should be a given. But we don’t take anything for granted. Which is why each one of our customers automatically receives an email survey after every service call. We do this to get important feedback. To keep the quality of our service high. And to let our service techs know they must always maintain high standards. Our Net Promoter Score, an index for measuring customer satisfaction, is 82. This is relatively high as compared to other companies (Apple - 72, Costco - 77, USAA - 87). And we intend to keep it that way.

When it comes to managed print, one size does not fit all. Which is why we offer you three different programs. Circle 360, TLC and Basic are all options you can select. Some clients prefer a cost-per-page program. Others choose a cartridge centric program. While still many select a basic program. In any case, we’ll first do a thorough audit and then sit down with you to determine which program best meets your needs as well as your budget.

They say the devil is in the details. Or in the case of a contract, the fine print. At the Circle, we keep it simple and visible. Which is why we go with an easy to read agreement. Rather than a long, involved contract that has lots of legalese. And surprises when you receive your first invoice. Our agreement is straightforward, as clear as possible, and most importantly covers all aspects of service. That means parts and accessories on all your devices.

Most managed print suppliers represent one or more printer/copier OEMs. As a result, they have sales quotas to meet. So it’s not unusual to receive a proposal that includes replacing your hardware as a prerequisite to a managed print program. The Circle does not operate in this manner for three reasons. 1. Most if not all of your current hardware is functioning and serviceable. 2. You probably have too much device hardware, not too little. 3. A managed print provider needs time to understand your people, processes and overall business. Any additional hardware recommendations we make, only come when the program has been underway for several months. And then it is done judiciously.

We are not a printer or copier dealer. Nor are we an office supplies dealer. For the last 15 years, we’ve been in the managed print business with 95% of our revenue coming from managed print clients. As a result, we understand the processes and the technology for delivering the best possible managed print experience.

Our suppliers, technologies and managed print processes are an open book. We have no hidden agendas. And nothing to hide. Because we have this visibility, we have credibility with all our clients.

MANAGED PRINT IS OUR STRENGTH AND FOCUS

Have Managed Print Your Way With A Choice Of Three Programs.

Office printing is the third highest expense behind rent and payroll. Yet 90% of organizations don’t know their printing costs. Managed print services can change that by making all your printing costs visible. Once you can see where your money is going, we can quickly show you how to save some. We can reduce your costs by as much as 40% through efficiencies of printer utilization, preferred purchasing, maintenance programs and software solutions.

  • Comprehensive printer fleet warranty
  • All parts and labor included. No exclusions for accessories.
  • Monthly preventative maintenance on the fleet
  • Free printer replenishment
  • Detailed printer utilization reports
  • Better deployment decisions
  • Efficiency and lower costs
  • Cartridge auto-stocking service with no cartridge bills
  • More predictable and even billing with only one invoice per month

  • Comprehensive printer fleet warranty
  • All parts and labor included. No exclusions for accessories.
  • Monthly preventative maintenance on the fleet
  • Free printer replenishment
  • Data collection and customized fleet reports
  • All parts and labor included
  • Quarterly preventative maintenance
  • Web ordering for service and cartridges
  • Limited data collection and reporting on the fleet

The Benefits of Managed Print

Managed Print is the most efficient way to control costs, reduce downtime, and bring understanding and control to your office printing environment. Here are some of the major benefits of the Circle Managed Print program.

  • Eliminate multiple invoices and approvals
  • Control and reduce aggregate supply and support costs
  • Extend device life
  • Reduce downtime
  • Receive extensive cost reports and device volumes
  • Gain enhanced service and end-user satisfaction
  • Fully stocked service trucks
  • 90% of repairs completed on first visit
  • Assigned service technician
  • 4-hour response time
  • Competitive rates with volume discounts
  • Free printer replenishment
  • Extended device life
  • Monthly preventative maintenance
  • No extraneous fees or charges. All accessories included.
  • 20 to 40% hard dollar savings
  • Know your costs by department or by printer
  • Free printer monitoring and reporting software
  • Optimized, data-driven decisions on printer deployment and purchasing
  • Reduce printer and paper processes
  • Reuse the existing printer fleet in less intensive areas
  • Recycle toner cartridges, paper and supplies

Bring Order To Chaos With Our Managed Print Program.

Does your organization need help with

  • Reducing Costs
  • Software Solutions
  • Maximizing Efficiency
  • Managing Print Environment

Our Managed Print Services Can Help.

LEARN HOW YOU CAN SAVE TIME AND MONEY

Results Our Clients Applaud.

Our previous vendor tied us down in a quagmire of staggered contracts. When the last of these contracts was over, we switched to the Circle in 2007 and have never looked back. We have retained The Circle for as long as we have, not because of a binding contract (they don’t have one) but because of their excellent service. At that time, we purchased a fleet of refurbished HP devices at a relatively low cost. They’ve maintained and serviced the equipment with minimal downtime and a very high degree of reliability. Their techs have shown a high level of competence and professionalism and have from time to time helped us with off-contract devices for free. The Circle goes the extra mile. It’s been a great partnership.

Paul M.
IT Director of a major medical facility in SoCal

  The Circle has been particularly nimble at adapting to the unique needs of each of our properties and they’ve done a great job of providing durable low-cost equipment with low operating costs and minimal downtime. They have demonstrated a high degree of responsiveness and professionalism with their technicians and customer support team. We recently placed our Ritz Carlton property under a managed print program with the Circle. We’ve had a great working relationship and we intend to expand their print management program going forward.

Emma M.
Multi-Property Systems Manager of a major hotel chain

It was a huge load off my plate when the Circle took over my job of printer toner management over 5 years ago. The cleaning, repairing and stocking of toner cartridges is a thing of the past. We now just call when there’s a problem and they’re out onsite the same day or the next. The Circle provides us with top notch service at an affordable low-cost per page that includes total printer replacement and repair along with the benefit of managing to stock each of our seven branches with toner at no additional cost.

Anthony H.
IT Manager of a major mortgage lender

Our previous vendor tied us down in a quagmire of staggered contracts. When the last of these contracts was over, we switched to the Circle in 2007 and have never looked back. We have retained The Circle for as long as we have, not because of a binding contract (they don’t have one) but because of their excellent service. At that time, we purchased a fleet of refurbished HP devices at a relatively low cost. They’ve maintained and serviced the equipment with minimal downtime and a very high degree of reliability. Their techs have shown a high level of competence and professionalism and have from time to time helped us with off-contract devices for free. The Circle goes the extra mile. It’s been a great partnership.

Mark G.
VP Operations of a major insurance company

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